Tebaqi
AI intake for MSPs and IT teams: natural voice on your line, Halo tickets, Teams on-call alerts, and human transfer when it matters — even when your team is offline.
Dispatcher, not analyst. Built for the calls that used to die in voicemail.
Not an IT provider? See Tebaqi for insurance, clinics & field services → Multi-site or enterprise? Dedicated infrastructure & rollout →When someone reports ransomware, an outage, or a client emergency and reaches voicemail, you do not just lose a ticket — you lose the first clean handoff. Tebaqi is the AI intake layer that answers, classifies, logs to Halo, pages on-call in Teams, and transfers to a human when urgency demands it. After-hours is when it matters most. The product is reliable intake — not a phone tree.
Overnight coverage that depends on luck is where MSPs and IT teams quietly lose reputation.
One clear path from first ring to handoff — the same professional standard every time.
If you support many client organizations, intake quality is the overnight brand.
Tebaqi is a dispatcher and intake layer, not a SOC and not a troubleshooter. She gets the right call to the right person fast, with everything already documented. Meeting Assistant (pilot) is the next channel — Teams join and reviewed recaps — without changing what leads this product: calls that cannot be missed.
"We've been hit. Everything's locking up, I don't know who to call, it's the middle of the night."Frantic business owner, 02:47 AM
This is the moment everything is decided. Voicemail loses it. A phone tree loses it. The caller is in crisis and every second of dead air makes it worse.
"This is an AI dispatcher for Northpoint IT. I hear you, I'm treating this as an active incident right now. Stay with me."Tebaqi · millisecond one
No hold music. No menu. Tebaqi discloses it's an AI, registers the urgency in the caller's voice, and immediately drops the identity script, a reported breach skips straight to action.
Tebaqi triages the call into one of six categories in real time, and when the signal is ambiguous, it always rounds up to the more severe path. Caution is the default.
While it keeps the caller calm, Tebaqi opens a structured ticket in your system, pages your on-call engineer in under 90 seconds, and lines up a blind transfer to a human.
"You're connected to Marcus, your on-call engineer. He has your ticket and everything you've told me. You're in good hands now."Tebaqi to human · 00:54
From frantic to handled in under a minute. The human picks up with full context already captured. And if anything had failed along the way, the call would have transferred to on-call automatically. Tebaqi never drops a caller into silence.
Insurance agencies, clinics, professional-services firms, and other offices: Tebaqi picks up every call, knows whether it's a new or existing client, and handles the request or routes it to the right person without sending anyone to voicemail.
Capture a new claim, a patient appointment, or a consultation request, recorded cleanly and dropped into your scheduling or case system.
Hours, coverage questions, policy or account status, "where do I send this?" answered instantly so your staff isn't tied to the phone.
Anything that needs a specific person, an adjuster, a provider, a partner, gets captured with full context and passed to the right human.
When a number matches your records, Tebaqi greets them by name and skips the repeat questions.
An unknown caller gets a professional welcome and a guided path to becoming a client.
Some clients want to talk. Others will never pick up the phone. Tebaqi handles both, into the same place.
Tebaqi answers on the first ring, identifies the caller, and completes the intake or answers the question in a natural conversation, 24/7, no hold music, no missed calls.
Embed a contact form on your site that feeds the exact same system. Submissions are identified, triaged, and actioned just like a call.
Demo form. Connects to your intake workflow on setup.
Every after-hours call resolves to a category with a defined action, from a 24×7 page to a quiet ticket.
Page on-call and offer blind transfer immediately.
Page 24×7 clients; transfer when staffed.
Structured ticket created. No page.
Qualify the lead and capture for follow-up.
Brief message captured and logged.
Bump severity one level. When unsure, escalate.
Enterprise-grade telephony, voice, and security, connected to your ticketing and on-call so nothing changes for your team.
Built on enterprise cloud infrastructure · Additional paging integrations on the roadmap
Everything your after-hours line needs in one place, without the overhead of staffing it around the clock.
Ask us about web intake and vertical profiles during your demo.
Tebaqi is deployed with you, not sold off a card.
Traditional call trees break when callers hang up, press zero, or land in voicemail. Tebaqi is a secure intelligent call tree: natural conversation replaces rigid menus, every call is classified with escalation bias when uncertain, and each organization runs on an isolated tenant with a dedicated after-hours number and audit-ready history.
Tebaqi deploys on enterprise cloud telephony — not consumer apps. Credentials are segregated per tenant, configuration is isolated, and calls fail closed to human transfer when automation cannot continue. Standard tier uses shared infrastructure with strong tenant separation; Enterprise tier adds dedicated compute and key-management isolation for regulated buyers. We describe security accurately: isolation and audit support diligence; we do not claim certifications we have not earned.
When a business owner calls about a suspected breach, a service outage, or an urgent client issue, speed and clarity decide the outcome. Tebaqi listens, classifies the situation in seconds, creates a structured summary for your team, notifies the right on-call person, and stays with the caller until a human takes over.
MSPs are our primary audience, but the same engine serves insurance agencies, clinics, field services, and multi-branch organizations. Compare all plans, see industry use cases, or book a demo.
Tebaqi is deliberately scoped. It does not fix servers, give security advice, or replace your on-call team. Its job is to answer, triage, document, and connect quickly and calmly — the secure call tree layer your operations team controls.
Neither does Tebaqi. Book a demo and we'll walk your call volume, triage fit, and a shadow-mode pilot.