Tebaqi is your after-hours triage engine. She answers every call, classifies what matters, and gets the right person involved, whether it is a security crisis at 2 a.m. or a routine request before sunrise.
Not an IT provider? See Tebaqi for insurance, clinics & other organizations →When the office closes, the phone does not stop ringing. Tebaqi answers every call, listens with purpose, and routes each one through a powerful triage engine built for real incidents: security breaches, outages, urgent client needs, routine requests, new business, and calls that simply need a human touch. No hold music. No voicemail black hole. Just calm, consistent handling from the first ring to handoff.
Tebaqi classifies every conversation in seconds and always leans toward caution when the signal is unclear.
If you support dozens of client organizations, after-hours intake is where reputation is won or lost.
Insurance agencies, clinics, professional-services firms, and other offices need the same reliability after hours.
Tebaqi is a triage and routing engine, not a replacement for your team. She gets the right call to the right person fast, with everything already documented. Your people still solve the problem. Tebaqi makes sure nothing falls through the cracks overnight.
"We've been hit. Everything's locking up, I don't know who to call, it's the middle of the night."Frantic business owner, 02:47 AM
This is the moment everything is decided. Voicemail loses it. A phone tree loses it. The caller is in crisis and every second of dead air makes it worse.
"This is an AI dispatcher for Northpoint IT. I hear you, I'm treating this as an active incident right now. Stay with me."Tebaqi · millisecond one
No hold music. No menu. Tebaqi discloses it's an AI, registers the urgency in the caller's voice, and immediately drops the identity script, a reported breach skips straight to action.
Tebaqi triages the call into one of six categories in real time, and when the signal is ambiguous, it always rounds up to the more severe path. Caution is the default.
While it keeps the caller calm, Tebaqi opens a structured ticket in your system, pages your on-call engineer in under 90 seconds, and lines up a blind transfer to a human.
"You're connected to Marcus, your on-call engineer. He has your ticket and everything you've told me. You're in good hands now."Tebaqi to human · 00:54
From frantic to handled in under a minute. The human picks up with full context already captured. And if anything had failed along the way, the call would have transferred to on-call automatically. Tebaqi never drops a caller into silence.
Insurance agencies, clinics, professional-services firms, and other offices: Tebaqi picks up every call, knows whether it's a new or existing client, and handles the request or routes it to the right person without sending anyone to voicemail.
Capture a new claim, a patient appointment, or a consultation request, recorded cleanly and dropped into your scheduling or case system.
Hours, coverage questions, policy or account status, "where do I send this?" answered instantly so your staff isn't tied to the phone.
Anything that needs a specific person, an adjuster, a provider, a partner, gets captured with full context and passed to the right human.
When a number matches your records, Tebaqi greets them by name and skips the repeat questions.
An unknown caller gets a professional welcome and a guided path to becoming a client.
Some clients want to talk. Others will never pick up the phone. Tebaqi handles both, into the same place.
Tebaqi answers on the first ring, identifies the caller, and completes the intake or answers the question in a natural conversation, 24/7, no hold music, no missed calls.
Embed a contact form on your site that feeds the exact same system. Submissions are identified, triaged, and actioned just like a call.
Demo form. Connects to your intake workflow on setup.
Every after-hours call resolves to a category with a defined action, from a 24×7 page to a quiet ticket.
Page on-call and offer blind transfer immediately.
Page 24×7 clients; transfer when staffed.
Structured ticket created. No page.
Qualify the lead and capture for follow-up.
Brief message captured and logged.
Bump severity one level. When unsure, escalate.
Enterprise-grade telephony, voice, and security, connected to your ticketing and on-call so nothing changes for your team.
Built on enterprise cloud infrastructure · Additional paging integrations on the roadmap
Everything your after-hours line needs in one place, without the overhead of staffing it around the clock.
Ask us about web intake and vertical profiles during your demo.
Tebaqi is deployed with you, not sold off a card.
Tebaqi is an AI voice dispatcher designed for the moment a support line rings after the office has closed. While managed service providers are our primary focus, the same engine serves internal IT departments, consultancies, and other organizations that need consistent after-hours intake, without voicemail roulette or a phone tree.
When a business owner calls in a panic about ransomware or an outage, speed and clarity decide the outcome. Tebaqi listens, classifies the incident, opens a structured ticket in your existing system, pages the on-call engineer through your team's channels, and stays on the line with the caller until a human takes over. It is an after-hours answering service and an incident dispatcher in one, purpose-built for the way MSPs and MSSPs actually work.
Tebaqi is deliberately scoped. It does not troubleshoot, and it is not a SOC platform, SIEM, MDR, or NAC. Its job is to answer, triage, and connect quickly, calmly, and with a fail-safe that transfers the caller to a human if anything goes wrong. For MSPs evaluating AI answering services, AI receptionists for IT support, or automated incident-intake tools, Tebaqi focuses on doing one job extremely well: never dropping the call that matters.
MSPs get multi-client routing: a dedicated after-hours number, Halo caller lookup, optional org-code verification, and per-tenant isolation. Single-organization deployments use the same triage, ticketing, and paging workflow for their own staff and callers, one tenant, one line, one on-call roster. See pricing tiers or book a demo to map Tebaqi to your setup.
Roll out safely: shadow mode logs every call and triage decision to a Teams channel while production paging stays off until you flip the switch. That lets operators validate category fit, ticket quality, and handoff behavior against real after-hours volume, without risking a missed urgent incident on day one.
Neither does Tebaqi. Book a demo and we'll walk your call volume, triage fit, and a shadow-mode pilot.