No roadmap theater. This is the Call Assistant path that is live in production: answer, classify, ticket, page, and transfer — with a control plane operators actually use.
The overnight loop
- Answer — Natural voice on your after-hours line. Tebaqi always discloses she is AI.
- Classify — Six triage categories in seconds, with escalation bias when uncertain. Security language is treated as category one.
- Ticket — Structured Halo PSA tickets your engineer can act on (not a voicemail scavenger hunt).
- Page — On-call notified in the Microsoft Teams channel, with context and ticket link.
- Transfer — Blind transfer to a human when urgency demands it, without making the caller restart.
Operator tools that ship with it
- Control plane — Dashboard, intake history, on-call roster, schedule, integrations, settings
- Shadow / pilot mode — Review calls before full production paging
- Multi-tenant by DID — Each organization gets dedicated numbers; caller-stated company never changes tenant identity
- Optional org-code confirmation — Enrichment for managed environments, not a secret PIN that “unlocks” the tenant
- Staff sign-in — Entra authentication for the people who run the line
Who it is for
Primary: MSPs and MSSPs with overnight client intake. Also: internal IT teams without 24×7 coverage, and other businesses that cannot miss the overnight call (insurance, field, professional offices). Clinic / HIPAA production claims stay gated until a BAA is confirmed.
What we do not claim as “available to everyone today”
- Warm transfer with a whispered briefing (coming later)
- SMS hard-page or PagerDuty rotation sync as live connectors
- Live mid-meeting AI notes while people are still talking
- SOC / MDR / NAC bundled into Tebaqi
Meeting Assistant (pilot / early access): Teams join and structured recaps after the meeting. Useful, not the lead story. We still lead with calls that cannot be missed.
How a pilot usually starts
- Dedicated after-hours number for the organization
- Halo + Teams wired for tickets and on-call
- Shadow mode — review transcripts and ticket quality
- Flip production paging when the team is confident
Quote-based onboarding. No fake public price list. The demo walks your call volume, triage fit, and that shadow → live path.
See the same loop on your after-hours number — tickets in Halo, pages in Teams, transfer when it matters.
Book a demo